Big Dinosaur telcos failing SMEs

Most of the Small and Medium businesses today are losing out on the host of commercial benefits brought about by the smarter and more intelligent cloud based telephone systems. These companies waste hours of time and rupees on their old style telephone systems as most of the large operators fail to upgrade their systems with the changing times.

The telephony solutions today are no meager handsets and expense heads that are to be there. They are rather an important part of resources that the organisations have to improve their business productivity. The cloud telephony systems of today offer the rich gamut of features that are smart and intelligent and help organisations improve their resource allocation and spend the money where the returns are better.

These systems also integrate smoothly with the existing IT setup of the organisations. They provide the enterprise grade telecom system to the startups, SMEs and Medium Enterprises without having to worry about capital expenditures on such advanced systems. There is a growth in the traction for cloud-based unified communication and collaboration among large enterprises as well because of its inherent benefits such as cost reduction, improved scalability, and enhanced efficiency

Improvements in communications bandwidth, rise of third-platform services, and increased need for collaboration are the major drivers, especially for developed economies. Major technological developments such as VoIP, VoLTE and session initiation protocol have enhanced the customer experience by providing improvement in quality of service.

Technavio's analysts forecast the global Unified Communications services market to grow at a CAGR of approx. 12% over the period 2014-2019.